Recieving an order
Upon delivery of your order, please inspect the packaging as well as your items before signing the Proof of Delivery receipt. Note any damages on the receipt or write 'Refused Due to Damage' if you are refusing a delivery. Should you not have time to inspect it, please sign the receipt as 'Uninspected' instead of your signature. This is important so that credits and claims can be made if necessary.
- Pedestals are not returnable, so choose your items carefully.
- Made-to-order items, custom orders, and special orders are NOT returnable
- Returns from Canada are not accepted
- Items marked as 'Minimum Order' cannot be returned
- If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 5 days. If you allow this time to elapse no claims can be made and the return cannot be accepted.
- If you intend to store an item for later use you must unpack the item and examine it for possible hidden damage, as claims CANNOT be done for orders older than 5 days.
- If your delivery is by truck (not DHL, Fedex, UPS), a representative from the freight company will contact you by phone to make arrangements within a specific 4-hour time period.
- Please be aware that freight deliveries are to the curbside only. Inside delivery can be arranged for additional cost.
- DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. This will allow you the chance to refuse the item if it is damaged or defective. By applying your signature, you are signing a document stating that you have inspected the item
and it is in good condition. In this case, the claim must be filed by you with the freight company as we will have no recourse when the item is signed for.
- Custom, Special Order and Made-To-Order goods may not be cancelled after three days. Goods already shipped may not be cancelled.
- Purchaser determines suitability of all product usage and assumes all risk & liability. Neither the seller or manufacturer shall be held liable for any injury, loss or damage from use of such product.
Product Image Disclaimer
- Due to the variances in computer monitors and users' personal settings, we cannot guarantee that the color represented in the image on your monitor is exactly as the item appears in the physical world.