We recently had the opportunity to build custom pedestals for a display memorializing the 9/11 attacks. Fire Chief Russ Wood from Glendale Heights, Illinois called us to help him design displays to feature three special items he received from a fellow firefighter in New York City: soil from the crash site in Pennsylvania, a building block from the Pentagon, and a corroded steel rod from one of the fallen World Trade Center towers.

Along with the use of our overhead lighting and custom acrylic wedges, used to tilt the soil and building block toward the observer, we also engineered a system of magnets and metal supports for the corroded steel rod to expertly display these unique, meaningful artifacts.

The goal at Xylem is mind-blowing customer service, in this case meaning we do whatever necessary to find a solution that allows the artifacts displayed to shine, without the displays themselves getting in the way. This is particularly important with sensitive projects such as memorializing 9/11.

Beyond paying condolences to the lives lost, Russ told us the display also serves to remind the Glenside Fire Department of the necessary sacrifices they perform on a daily basis.